Table of Contents
Part I: THE POWER OF BASICS.
1. The Power of Basics: Explore the Ingredients of Successful Helping.
2. Review the Problem-Management and Opportunity-Development Process.
3. Commit Yourself to the Helping Relationship and the Values That Drive It.
Part II: THE THERAPEUTIC DIALOGUE: MASTER COMMUNICATION AND RELATIONSHIP-BUILDING SKILLS.
4. Therapeutic Presence: Tune in to Clients and Listen Carefully.
5. Empathic Responding: Work at Mutual Understanding.
6. Master the Art of Probing and Summarizing.
7. Help Clients Challenge Themselves: From New Perspectives to New Behavior.
Part III: THE STAGES AND TASKS OF THE PROBLEM-MANAGEMENT AND OPPORTUNITY-DEVELOPMENT MODEL.
8. The Action Arrow That Permeates the Entire Helping Process: Right from the Beginning Help Clients Turn Talk into Life-Enhancing Action.
9. The Three Tasks of Stage I: Help Clients Tell the Story, the Real Story, and the Right Story.
10. Stage II: Help Clients Design and Set Problem-Managing Goals.
11. Stage III: Help Clients Design the Way Forward.